I thought, since I’m such a good customer, that I’d save a little time and send an email to Apple, rather than waiting on hold for an indefinite period of time. This certainly saves me valuable time, and I imagine that it saves them time as well. Unfortunately I got a form mail back telling me that they hadn’t read the email and didn’t plan to. So I’m still stuck with a Mac that doesn’t work and no clue when they might make it work. 
7 Oct
